Where are MYCHA Organic Beauty products made?
All of our products are made in Istanbul, Turkey.
What happens after I place my order?
Once you place an order, you will receive an order confirmation email with your order number. Your order will be processed and shipped within 3-5 business days during regular seasons. During busy times such as Christmas and the holidays, your order may ship between 5-7 business days. Orders placed on weekends and holidays will be processed the next business day.
What is your shipping timeline during COVID-19?
Our team is working hard to get orders shipped as quickly as possible.
Once you place an order, you will receive an order confirmation email and a shipping confirmation email from us within 3-5 business days. Shipping companies may experience some delays at the moment, due to the current pandemic. We have no control over the delay for delivery once your package ships. Express shipping is available upon request for an extra cost.
Which shipping courier do you use?
We ship most Turkish orders with Yurtici Kargo and orders going to Europe and other regions via USP. Middle East orders are shipped via Aramex express. If you desire to use a specific shipping company, please reach out to us so that we can help you. Contact our team at email@example.com if you have specific questions about your order.
Where do you ship?
We ship internationally to most countries. However, we do not ship to Kuwait, Canada to an exclusive agreement with a distributor in that region.
When can I expect my order to arrive?
We usually ship orders within 3-5 business days (during regular seasons). From there the standard shipping is 5-7 business days for the US and about up to8-10 businessdays to most countries in Europe. Please bear in mind that due to the current pandemic, local delivery services may be delayed (which is out of our control). Once your order has shipped, you’ll receive a notification when your order is on the way with tracking information. If you have any questions about the state of your order, you can contact us at firstname.lastname@example.org
How much does shipping cost?
This varies depending on your location as well as the weight of the order placed.
Where can I buy your products?
Our products can be bought directly from our online store as well as our authorized stockists that we have listed here. Please note that unauthorized sales from stores or sources other than what we have listed cannot be verified. Each and every established Okoko stockist is listed on our website for your review. We kindly ask that you please notify us if you notice the sales of MYCHA Beauty from an unauthorized source as we need to ensure the quality control of our brand and prevent counterfeit sales. Please note that purchasing from an unauthorized retailer is a big risk and may result in you receiving used, damaged, tampered, contaminated and even counterfeit products. We cannot guarantee nor replace products purchased from retailers we have no relationship with.
How can I reach you?
You can email us at email@example.com for general inquiries Monday to Friday between 9-5 p.m UTC+3 . Please note that we are closed during weekends and holidays and will follow-up on any inquiries sent (during weekends) on the next business day.
If you have any questions regarding product recommendation, recommended use and ingredients please kindly email firstname.lastname@example.org For wholesale partnerships request, email us at email@example.com For marketing and press, please email firstname.lastname@example.org Expect a follow-up within 48 hours.
What are your business hours?
We are open between Monday-Friday 9-5 PM UTC+3. We will answer all inquiries via email and phone calls during business hours.
Why are your products higher priced?
We aim for quality over quantity and strive to offer a line of high-performance natural green beauty products that are truly desirable, luxurious and made with the finest, premium ingredients for your skin.
As a results-driven brand, what we offer is an elevated line of products formulated with a powerful combination of ingredients, savoir faire and exclusive formulas developed using rare ingredients selected based on extensive R & D and achieved only through strong formulation knowledge. We refrain from using any fillers such as water or silicone to drive our production cost down and avoid using low-grade ingredients. Also, the majority of our premium (organic and unrefined) ingredients and cosmetic actives are sourced abroad which increases our production cost due to importation, duties, and currency exchange. MYCHA Organic Beauty uses only the most premium and highest quality natural ingredients available on the market combining the best of the best to deliver our elevated skin supplements. Many of our ingredients are among the most expensive on the market.
What is your return policy?
We want you to have the best experience using MYCHA Organic Beauty. Please contact us within 48 hrs of receiving your order via email and one of our customer care team members will reach out to you to help you resolve any questions or concerns.
What do I do if I receive a damaged product?
We are so sorry to hear this! In case of damaged product, please contact our customer care at email@example.com so that we can help you. Please email us a photo of damaged goods within 3 business days of receiving it with your order number and we will get in touch with you for a replacement or refund. In case of damaged product purchased at one of our authorized retailers, we kindly ask you to get in touch with them directly. MYCHA may not be able to offer replacement or refund for goods that were not purchased from us directly.
Do I have to pay duties?
All international orders are subject to duties fees and extra charges. Please understand this is not under our control and duties fees may be charged by each respective country and their government at customs based on your country’s regulations. If you place an order and live outside Turkey, you may be charged duties at customs when your parcel arrives at destination. Duties fees will vary depending on the location and quantity of the order.
Do you offer discounts?
MYCHA does not offer discounts. We do provide occasional free gift with purchase promotions throughout the year and always include a complimentary sample with your order. Come back to our website often not to miss any future promotion.
Are your serums preserved?
Okoko Cosmétiques plants-based serums containing watery liquid such as Floral Pillow Serum are all preserved using a combination of natural and broad-spectrum preservatives. The reason we believe it is important to use them in water containing product is because preservatives do serve a purpose which is to protect you from bacteria, fungus and yeast.
Why are you using preservatives?
A: The problem is that there is a common belief that preservatives are dangerous and must be avoided, but the problem is that…
We have seen it before many times. Brands selling unpreserved or not properly preserved cosmetics resulting in customers complaints and products recall. When water is introduced into a product (with no preservation), it can quickly grow various undesirable microorganisms such microbes, bacteria, fungus, and yeast. Do you want to take that risk? Most of us probably don’t want to. Preservatives do serve a purpose which is to protect consumers from bacteria, fungus, and yeast.
At MYCHA Organic Beauty we do this to ensure quality and safety to our customers as all products containing water MUST be preserved to prevent mold, yeast and fungal growth. We don’t ever want to risk the well-being of consumers and abide by strict guidelines for safety. Our serums containing water have been challenged tested by external labs and have passed microbial testing. Our anhydrous oil-based products (that don’t require contact with water) do not contain any preservatives. Oils and butters don’t provide the kind of environment that are conducive to microbial growth, but we do use antioxidants like Vitamin E and rosemary extract to prevent rancidity.
Do your products contain essential oils?
Yes. Our products contain low % of therapeutic grade organic essential oils for their potent properties as well as to provide the natural fragrance to our products as we do not use synthetic fragrances. We follow the International Fragrance Association
(IFRA) essential oils dermal limit concentration for leave on products to ensure that our products will not trigger sensitization, irritation or photosensitivity.
I don’t want to use preservatives, what are my options?
If you don’t wish to use preservatives you can use our anhydrous products. These include our face oils such as Rose Facial Oil, Botanical Facial Cleanser and rose water. As long as you are not using a product that contains water you can refrain from using preservatives. However, if water is going to be used in a product, then a preservative is needed.
Routine & Product recommendation
How do I know what products I should be using?
We want to make sure you’re choosing the correct MYCHA Organic Beauty routine for your skin. You can go to our website to find out which products are most suitable by booking a personalized consultation with one of our formulators and beauty experts to get a custom MYCHA Organic Beauty routine to meet your specific skincare needs.
What products do you recommend for oily and acne prone skin?
Although we ideally prefer to recommend products on a case by case basis as every person can have slightly different skin conditions, we usually recommend Green Mystique cram, Botanical facial cleanser all our products are very light on the skin and non comedogenic . Using a combination of these products will help to reduce the appearance of breakouts and blemishes using ingredients that are known to have purifying and antimicrobial properties.
What products do you recommend for dehydrated, dry or mature skin?
We recommend using a combination of products that will both hydrate and moisturize your skin. If your skin is dehydrated, we always recommend using products that will quench your skin such as Floral Pillow Serum and Ocean Glow cream, Hydrating Mis as Rose Damask Elixir spray toner for more mature skin. They contain the added cosmetic actives that provide powerful environmental defense and concentrated antioxidant protection. We also recommend applying a moisturizer on top of these serums to provide extra nutrition and lock in hydration with an occlusive layer.
Our various products contain powerful antioxidantsand cosmeceuticals such as Hyaluronic Acid, natural active ingredients and vitamins for increased benefits and a better delivery system of the precious ingredients. These are carefully selected ingredients that we have researched for you and have been shown to deliver comprehensive results to your skin which we know you will love!
Are you hiring new team members?
We are currently not hiring. However, we invite you to come back often and check regularly on our careers page for new job openings.
Are your products all organic?
We use certified organic ingredients in our products however our company is not certified organic. We have identified our certified organic ingredients with an * on each of our product page description. Our products are 100% natural, high-performance and you can see our various certifications on our packaging.
What is the shelf life of your products?
Our products typically have a 6-12-month+ shelf life. Our water-based serums should be used within 3 months after opening. Our oil-based serums can be used within 6 after opening, please refer to our product expiry information here.